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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

jim king

November 21, 2023

5  out of  5 rating by jim king
"Nicole with Statefarm, Rick Ruby Statefarm in Huron Ohio, was absolutely fantastic with all my questions. Very knowledgeable and patient! Highly recommend her and everyone with Rick Ruby. Awesome team! Jeanne and Joan also very knowledgeable, responsive and helpful!"

Thomas Holzaepfel

November 8, 2023

5  out of  5 rating by Thomas Holzaepfel
"Joan Saunders is a great agent. She is always very attentive to any insurance needs we have had. I highly recommend her."

Alisia Kopke

October 26, 2023

5  out of  5 rating by Alisia Kopke
"Nicole was Amazing! And everything about my experience there was fantastic!!! Everyone in the office was so friendly and welcoming!!!!"

Harmoni Segee

October 25, 2023

5  out of  5 rating by Harmoni Segee
"Extremely pleasant service with Christa M., very helpful and informative. For if you are a first time customers or long time they are amazing service!!"

Eric Parker

October 25, 2023

5  out of  5 rating by Eric Parker
"Great people and great representatives. Joan was amazing and very detailed."

Christine Molnar

October 11, 2023

5  out of  5 rating by Christine Molnar
"They are so wonderful ❤️ they work with all budgets and they so helpful and kind 😊"

Tammy Schleenbaker

October 11, 2023

5  out of  5 rating by Tammy Schleenbaker
"Nicole at Rick Ruby State Farm has given me the best customer service experience out of any Insurance company I’ve ever had. She is knowledgeable, prompt, and always meets our needs and she does it with such kindness."

Brock Broughton

October 2, 2023

5  out of  5 rating by Brock Broughton
"I was super pleased to speak with Christa M. Olson today on the phone. Having been with State Farm for a while now (in MO) and then moving back to an area that I grew up by, she made the process so seamless and easy. Making sure to listen to what my wife and I needed, then executing it and sending it to us in a timely manner. Very blessed with the experience and thankful for her awesome customer service!"

Mary Lagando

September 28, 2023

5  out of  5 rating by Mary Lagando
"Jeannie is the first face you see when you walk in the door. She always has a smile and is friendly and helpful. A great first impression."

Matthew Hollis

September 26, 2023

5  out of  5 rating by Matthew Hollis
"I've had the pleasure of working with Rick Ruby's team for several years now. They have the large company support that is offered by being with State Farm, yet their team provides the level of service you would expect from a small business. This has earned them all of my insurance policies and I would recommend them to anybody who is asking!"

Patty Bollenbacher

September 24, 2023

5  out of  5 rating by Patty Bollenbacher
"Joan saunders has been amazing to work with. She is always available to answer any questions we have. She has given us great support and the most helpful advice and guidance."

Willy shupe

September 21, 2023

1  out of  5 rating by Willy shupe
"Not interested"

Kaye Gorman

September 19, 2023

5  out of  5 rating by Kaye Gorman
"Joan has been our go to person for more than 20 years she provides great customer service Thanks for great service Jeff & Kaye Gorman"

Thomas Spurlock

September 1, 2023

5  out of  5 rating by Thomas Spurlock
"Mr. Rick Ruby, owner, met me personally at the door welcomed me, instantly saved me approx $388 from what I had been paying to Progressive within 30 seconds of being there on a 6 month policy. The nicest part of my initial experience as a new customer was an agent named Christa, who welcomed me and took care of my policy and explained everything in detail and got me out the door in 15 minutes with everything I needed. She was genuine and very professional and courteous and was more concerned about my well-being than my money. I walked out the door with the feeling of having had met friends."

Wayne Brockway

August 16, 2023

5  out of  5 rating by Wayne Brockway
"My experience with Nicole concerning my insurance portfolio was a true delight! Insightful questions, clear answers and a naturally warm personality made the drudgery of changing insurance companies very easy and painless. Her hard work saved us nearly $1000 in annual premiums. I unreservedly recommend Rick Ruby State Farm and Nicole for any insurance needs."

Justin Saunders

August 16, 2023

5  out of  5 rating by Justin Saunders
"Been a customer for two decades- couldn't be happier about that decision!"

Jon Fields

August 1, 2023

5  out of  5 rating by Jon Fields
"My family has been insured with State Farm for 4 generations, and 3 generations with your Agency. I appreciate the timely assistance on a personal level that we always receive from all of you. I also engage with clients when there are claims and always appreciate the guidance and advocacy provided as you help clients when in peril. Thanks for all you guys do for your clients. Thanks for the great service you consistently provide my family in assuring we are properly insured. I highly recommend Rick Ruby - State Farm Insurance for all of your insurance needs."


July 28, 2023

5  out of  5 rating by T B
"Joan always looks out for us and makes us feel no matter how big or small the question she is there to get us an answer. Her professionalism and caring demeanour has kept me a client for 15 years adding services and protections for our family all along the way.. Kudos to Rick ruby and his team b/c even when Joan is not available somebody has her back b/c we GET TAKEN CARE OF!!!"

E Slatts

July 27, 2023

5  out of  5 rating by E Slatts
"Excellent, friendly service. Have been working with Joan Saunders for insuring all my vehicles, toys, personal belongings and home. She is absolutely the best! One day on my way to work a stone kicked up and cracked my windshield. I was able to file a claim and get my windshield replaced that same afternoon!"

Nicki Ferguson

July 26, 2023

5  out of  5 rating by Nicki Ferguson
"Nicole was very professional she went above and beyond to get me the lowest price with excellent coverage. Thanks Nicole @ State Farm"

Terry Emerson

July 4, 2023

5  out of  5 rating by Terry Emerson
"Thank you so much Ms. Saunders...i spent almost 2 hours on the phone with other insurance agencies wasting my time and getting enormous rates...joan gave an extremely low rate suited to my needs and in just a matter of minutes it was done n e-mailed to me...very professional and kind...thanks again... Terry Emerson"

Monica Shivak

June 30, 2023

5  out of  5 rating by Monica Shivak
"Very smooth transition...Christa is absolutely amazing to work with and answered all my question...would highly recommend"

Amy Parsons

June 29, 2023

5  out of  5 rating by Amy Parsons
"Joan was absolutely fabulous! Joan stuck with us through inaccurate information that our mortgage company was relaying to State Farm. She got it all straightened out. We definitely feel State Farm is looking out for us. Thank you Joan!!!"

Thomas Koba

May 11, 2023

5  out of  5 rating by Thomas Koba
"Wonderfull, professional staff. Always there for my family."

Dolores Hartley

March 23, 2023

5  out of  5 rating by Dolores Hartley
"Needed help with Safe Driving App. Very friendly and helpful. As always"